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Frequently asked questions
Quick answers about getting du from Easy Store. Can't find yours? Ask us on WhatsApp or call any counter.
Yes. Easy Store is an authorized du channel partner, part of Ashtel Group, and has been since 2018. The plans, lines and devices you get from us are genuine du services - the same as buying from du directly.
We have 36 counters across all seven emirates, inside LuLu Hypermarkets, shopping malls and Dubai Metro stations - 18 of them in Dubai. Use the Find a counter page to see the one nearest you, with directions. Our head office is at City Bay Business Center, Hor Al Anz East, Dubai.
Bring your original Emirates ID. Our team will tell you straight away if anything else is needed for the plan you choose.
Yes. Bring your current number with you and we port it across to du in one visit - you keep your number and your phone.
Orders placed today are delivered the same day. For home wireless internet, order before noon and you can be online the same day.
There is no advance payment on our featured plans. All prices on this site exclude 5% VAT.
Yes. Take any phone with a du postpaid plan and spread the cost over 24 monthly payments. Other storage sizes and colours are available in store - ask us for today's price.
Each plan shows its contract length on the plan card. Postpaid Power Plans and home plans run on a fixed contract, while prepaid has no contract at all.
Of course. We can upgrade your plan to more data or unlimited, upgrade your phone to this year's models, or add a data SIM for a tablet or router.
Visit any counter, call us, message us on WhatsApp, or leave your number on the website and one of the team will call you back - usually within the hour during store times.